What can you expect from your support plan? What can you expect from Sage Software? Here is the fine print—it explains everything you need to know. And keep in mind that Sage Software makes every effort to make our valued customers aware of any changes to our support program.
Single All-Encompassing Expiration Date
Sage Software has incorporated a single ClientCare Plan expiration date for each client. All Subscription Plan expiration dates tie to the initial expiration date (based on first purchase date or initial enrollment date). This provides a more efficient method to track and administer policy renewal.
Lapsed Policies
If your Subscription Plan has lapsed for one day or more and you wish to renew, you must pay for the year that you were not on a Subscription Plan. Your total cost is the current year, plus the lapsed time, and a late fee. Effectively, you will be paying for enhancements and improvements made to the software during the period you were not on a Subscription Plan.
Plans Are Nonrefundable
All purchases of ClientCare Plans are final. Sage Software is not responsible for underutilized plan benefits.
Renewal Options
Subscription Plans are renewable through either Sage Software or your Sage Authorized Reseller. For your convenience, Sage Software offers an automatic renewal process that notifies you prior to your plan's expiration date.
A Current ClientCare Plan is Required to Purchase New Modules
(Applies only to Sage MAS 90, 200, and 500 ERP systems.)
Current ClientCare Plan subscribers are provided with product updates and critical technical information as they become available. Maintaining a current plan also permits you to purchase new software modules. Without a current plan, you will not have access to this information, nor these products.
